Shipping & Delivery

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow up to 2 business days of processing and production time for your order to ship out.

WILL I RECEIVE A TRACKING NUMBER?

We usually provide tracking number for the order. Tracking will be available once your product is shipped. Each individual will be shipped from different fulfillment centers across the United States or China as our product research team spends the time to source for quality yet affordable products and availability.

HOW LONG IS THE SHIPPING TIME?

Typically, once the item has been shipped, it takes about 2-3 weeks to be delivered.  Shipping depends on the warehouse where the product is shipped from.  

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. However, if there seems to be an issue with the shipping, please contact us and we can provide you with the best possible solution.  

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, we won't be able to cancel the order.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@finepet.shop. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.