FAQs

Where do you ship from?

We are a small online shop based in Canada and we work very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you.

We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products.

Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc.

Do you ship to my country?

Yes! We have tracked shipping to most of the countries.

How long does the free shipping take?

It depends on where you live but on average 10 - 15 business days but due to COVID some places could take longer to get delivered.

How can I track my order?

The tracking number will be sent to your email once the product(s) is shipped! It will take less than 72 hours since you place the order.

What if I receive the wrong/damaged product?

Email us at info@finepet.shop, we will help you with the return, re-ship or refund.